Looks like I spoke too soon about my good Rogers experience. I found out today that my phone had been deactivated on January 4^th (so I don’t use my phone a lot at school) and my balance deleted.

The last time this happened, there was a valid reason as my credit card wasn’t working, but this time; I was 100% positive that the information I gave them worked. Why? because they successfully charged the card after I gave them the information.

So here’s what happened, and I’m making a detailed public record now so I can always look this stuff up (ignore if you wish). Anyways, I talked to Cynthia at 4:20PM today and she did not offer any explanation why the Auto Saver didn’t automatically kick in for December. Without any need for persuasion on my part, she credited me back my balance of $19.60, of which I got a text about at 4:24PM and extended my expiration date past the 24^th of January when the next Auto Saver payment should kick in.

The annoying thing about this is that it’s a waste of my time to “talk” with Melanie and get her to transfer me to a CSR (this time, what I did was attempt to add money to my account, enter the incorrect passcode 3 times, and kept saying random things for a couple of minutes when they asked for my SIM card number), only to have Rogers admit they screwed up. If they realized the screwed up, they should have a technology solution to realize it and fix it. Don’t waste my time.

Posted by Kevin in Blogs Tags: cellphones, corporations, rogers